Enterprise workforces are increasingly taking a more active role in understanding how their data is being collected and stored, and where possible invasions of their personal privacy might exist as digital transformation accelerates.
While there is a growing understanding and comfort level with the need for employers to monitor in order to prevent security incidents, data breaches as well as operational readiness and efficiency, there’s also an increasing intolerance for unnecessary or unwarranted invasions of privacy. And this shift in mindset is having widespread effects across the enterprise - from human resources, to operational resiliency, to workforce safety and data security.
The Importance of Trust and Transparency
The pressure and urgency to retain or regain a sense of control has prompted the purchase of whatever technologies are available, affordable, and seemingly capable at the time of need... namely, legacy employee monitoring solutions. Methods like keystroke logging, video surveillance, and screenshot capture promised to shine a light on any and all suspicious employee behavior – and make organizations more secure in the process.
A recent piece of research from Gartner notes that while employee monitoring is not a new discipline the global COVID-19 pandemic has pushed substantially more employees to work remotely at very short notice and exacerbated an already hastened interest in both employee monitoring solutions. The same research notes that employee monitoring for the purpose of improving productivity can quickly create ethical challenges and create a toxic work culture that leads to employees trying to evade the use of the solutions.
When poorly implemented, without a commitment to human-centric design and proper communication and collaboration, employee monitoring initiatives can set an organization back significantly by losing worker trust.
Employer Web Monitoring
64 percent of Americans says they would be comfortable with their employer monitoring their digital activities on work-issued devices if it was for security purposes and the data was anonymized.
DTEX PULSE – Business Operations Awareness & User Intelligence
DTEX PULSE provides business and IT users with visibility into the activity of their employees and efficiency of their operations. By collecting usage data from a wide variety of applications and devices, DTEX PULSE analyzes key metrics to determine utilization and activity levels ensuring employees and remote workers are provided with the most efficient, secure working environment while also ensuring compliance and the efficient allocation of software licenses.